Customer Support & FAQs

ESTIMATED PRODUCTION TIME

  • 1 - 3 est. business days to receive proof confirmation

  • 2 - 3 est. business days production time (small laser cut items)

  • 5 - 7 est. business days production time (large laser cut signs)

  • 2 - 5 est. business days transit/shipping time

  • International delivery: 10 - 14 est. business days shipping time

 

BUSINESS/SHOWROOM HOURS

*BY APPOINTMENT ONLY*

Monday - Friday: 9am - 5pm
Saturday & Sunday: Closed
Ph: 714-527-4272

 

All inquiries are typically answered within 24-48 business hours, questions sent over the weekend are normally answered the following Monday. Feel free to call us with any questions!

 

Click the links below for more info:

1 Personalized / Custom Products
1.1 Can I receive multiple digital proofs?

Once you've placed your order, our design team will send you a digital proof to review. Proofs will only be sent once you've submitted an order.

Kindly note, your order includes 1 complimentary proof and 1 minor adjustment/revision. If you would like to compare designs or see multiple versions, our team is happy to provide additional proofs with an additional fee of $5 per design.

 

 

1.2 Custom Large Laser Cut Signs Sizes Explained

With efforts to keep sizing consistent and fair-- We will create your sign(s) to the approximate size listed. Due every name being a unique number of characters, we will scale the sign to the max width [or] height, whichever is met first.

 

I.E: "Chloe" vs "Elizabeth" - 30" x 17" approx. size

 

"Chloe" would likely meet 17" tall before 30" wide because there is less characters.

 

"Elizabeth" would likely meet the 30" width and less than 17" tall because there is more characters.

 

 

1.3 Can I send my own artwork to be produced?

We gladly welcome custom logos and artwork, please contact us for details and file requirements. Additional fees may apply.

 

 

1.4 How soon can I receive my order?

 

// STANDARD PRODUCTION TIME FOR CUSTOM ORDERS //

1 - 3 est. business days to receive proof confirmation
2 - 3 est. business days production time
5 - 7 est. business days production time (large laser cut signs)
2 - 5 est. business days transit/shipping time
International delivery: 10 - 14 est. business days shipping time

 

// NON CUSTOM ORDERS //

Once your order is placed, non-custom orders will ship within 1-2 business days.
For expedited shipping, send us a message with your need by date before placing your order.

2 Payment & Billing
2.1 What payment methods do you accept?

We accept MasterCard, Visa, Discover, and American Express.

Contact us
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